Systems Engineer-CMS

Date: Feb 6, 2024

Location: Mumbai, IN

Company: Sify Technologies Limited

About Us

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, www.sify.com, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

No. of Openings: 1

Location: Mumbai

Experience: 2+ Years

Job Description

Acting as a point of contact for customers reporting issues, requesting information, access, or other services.
Ensuring user queries or issues are captured, validated, and triaged for further processing.
Provide L2 technical support to customers – taking enquiries by phone and e-mail.
Apply technical skills to solve a variety of end user computing issues.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Documenting and maintaining service desk records.
Collaborating with internal departments to ensure that IT needs are met.
Preparing monthly reports

Responsibilities

Create & implement seasonal time & action calendar. Provide in-process sample development & production status updates, highlighting potential issues and providing solutions.
Diagnose and troubleshoot technical issues
Serves as escalation point for customer issues and concerns
Responsible for multiple technical, management, and administrative teams providing support in accordance with Service Level Agreements
Update technical documentation

Skills

Documentation
Have an in-depth understanding on the Protocols and packet flow.
Troubleshooting

Competencies

INDIVIDUAL ACCOUNTABILITY
Achievement Orientation
QUALITY FOCUS/PROCESS ORIENTATION
CUSTOMER FOCUS
PLANNING AND IMPLEMENTATION
Building Relationships/Interpersonal Skills
Team Work
Dependability/Attendance
PROBLEM SOLVING
COMMUNICATION

Qualifications

Bachelor�s Degree in Engineering or other equivalent standard certification

Additional Information

Contact Email: aboorva.kugan@sifycorp.com