Network Administrator - L1

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Date: Nov 14, 2023

Location: Mumbai, IN

Company: Sify Technologies Limited

About Us

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, www.sify.com, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

No. of Openings: 1

Location: Mumbai

Experience: 1 - 3 Years

Job Description

Work in a 24 X 7 environment (NOC) and carry out the troubleshooting on Network devices/appliances.
Extend technical support to the clients over email, portal and phone.
Responsible for the uptime of the various client projects being managed / monitored.
Work on ITSM tools like ServiceNow, Remedy etc.
Ensure that the tickets being raised per shift are closed as per the SLA and if not, escalate them using the escalation matrix defined.
Append technical update in the tickets for all the issues handled / worked upon.
Shift report generation on tickets handled / escalated in the form of daily reports.
Generation of periodic reports.
Hands-on knowledge/experience on monitoring tools.
Monitoring & Management of Network devices/appliances.
Ensure fast resolution of the incident tickets to meet SLA targets.
Following up with Vendors, Service Providers & Partners (For hardware / software faults) and resolve the issues, to minimize the downtime.
Coordination with DC infra team.
Customer related sundry activities
Creation and update of Knowledge base
Help project team in commissioning of new customer
Work on change and service requests. 

Responsibilities

Solid understanding of LAN/WAN networks
Supervise the networks and computer systems in the company to ensure optimal performance.
Upgrade the network infrastructure
Establishes, monitors and continuously improves safety standards and procedures
Monitor the performance of servers, software and hardware

Skills

Documentation
Have an in-depth understanding on the Protocols and packet flow.
Have understanding on the Security incidents
Installation
Network security experience
Troubleshooting

Competencies

INDIVIDUAL ACCOUNTABILITY
Achievement Orientation
QUALITY FOCUS/PROCESS ORIENTATION
CUSTOMER FOCUS
PLANNING AND IMPLEMENTATION
Building Relationships/Interpersonal Skills
Team Work
Dependability/Attendance
PROBLEM SOLVING
COMMUNICATION

Qualifications

Bachelor�s Degree in Engineering or other equivalent standard certification

Additional Information

Contact Email: pavan.krishna@sifycorp.com