Assistant Manager-DC Operations

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Date: Nov 7, 2023

Location: Mumbai, IN

Company: Sify Technologies Limited

About Us

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, www.sify.com, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

No. of Openings: 1

Location: Mumbai

Experience: 8+ Years

Job Description

Bachelor's degree or higher in Business, Marketing, or a related field
5 or more years of experience in customer experience or customer success management roles
Demonstrated experience in leading and managing customer service teams to success
Experience creating and implementing customer experience strategies and initiatives to improve customer satisfaction and retention
Strong analytical and problem-solving skills, with the ability to develop insights and make data-driven decisions based on customer data and feedback
Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders at all levels
Ability to multitask and manage multiple projects and priorities in a fast-paced, dynamic environment
Experience with CRM tools and customer experience software highly preferred
Experience working in a tech or SaaS environment preferred
Experience with project management methodologies and best practices is a plus
 

Responsibilities

Good understanding of modern databases and information system technologies.
In-depth knowledge of data administration and management processes
Knowledge of databases, system security and troubleshooting
Knowledge of system security techniques

Skills

Documentation
Have an in-depth understanding on the Protocols and packet flow.
Have understanding on the Security incidents
Troubleshooting

Competencies

INDIVIDUAL ACCOUNTABILITY
Achievement Orientation
QUALITY FOCUS/PROCESS ORIENTATION
CUSTOMER FOCUS
PLANNING AND IMPLEMENTATION
Building Relationships/Interpersonal Skills
Team Work
Dependability/Attendance
PROBLEM SOLVING
COMMUNICATION

Qualifications

Bachelor�s Degree in Engineering or other equivalent standard certification

Additional Information

Contact Email: ameya.tipugade@sifycorp.com