Customer Experience Manager-CXM

Date: Feb 24, 2024

Location: IN

Company: Sify Technologies Limited

About Us

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, www.sify.com, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

No. of Openings: 1

Location: Kolkata

Experience: 10 - 12 Years

Job Description

Additional Business in existing account for Network, Datacenter, Cloud Services.
Revenue Assurance / protection for existing client for all services / BU.
Client Retention
Tracking Project Delivery & Support escalations.
Maintaining good relationship & Customer Satisfaction.
Churn Management
End to End customer life cycle management.
Build strong relationship with key persons within the concerned business organizations.
Achieve allocated sales and revenue targets.
Technical service reviews with clients and mitigation problem areas.
SLA / OLA compliances and suggesting actionable wherever applicable for NOC.
Process orientated and implementing industry best practices as and when required.

Responsibilities

Act as the liaison between clients and account executives
Approach customers and offer them advice on products to persuade them to buy
Be fully knowledgeable on our suite of products and services
Be innovative with sales methods and approaches
Create detailed business plans to facilitate the attainment of goals and quotas
Direct the activities of high-performing sales teams to achieve exceptional customer satisfaction and business revenue targets
Establish, develop and maintain positive business and customer relationships
Expedite the resolution of customer problems and complaints to maximize satisfaction
Set and monitor sales targets

Skills

Aggressive selling skills
Direct sales (IT Solutions/Services)
Strong Communication skills (Both written & verbal)
Teaming, liasoning, relationship Management, negotiation & business knowledge

Competencies

INDIVIDUAL ACCOUNTABILITY
Achievement Orientation
QUALITY FOCUS/PROCESS ORIENTATION
CUSTOMER FOCUS
PLANNING AND IMPLEMENTATION
Building Relationships/Interpersonal Skills
Team Work
Dependability/Attendance
PROBLEM SOLVING
COMMUNICATION

Qualifications

Engineering Graduate or/ and Graduate with MBA, preferably with a specialization in marketing from a reputed institute/ university

Additional Information

Contact Email: himanshi.goel@sifycorp.com