Manager-IT Infra

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Date: Nov 17, 2023

Location: Chennai, IN

Company: Sify Technologies Limited

About Us

A Fortune 500 India company, Sify Technologies is India’s most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.

Sify’s infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.

More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.

Sify, www.sify.com, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

No. of Openings: 1

Location: Chennai

Experience: 10+ Years

Job Description

Manage customers infrastructure and operations covering Server, Operating System (predominantly Windows), Network, Active Directory , Storage, Virtualization, Messaging system (Office 365), End user support. 
Working closely with  Customer and operation teams on daily issues, request and changes. 
Reviewing daily operation task, tickets and changes in close alignment to the agreed SLA and process 
Guide team on issue resolutions
Analyze and mitigate service delivery risks and propose opportunities for improvement to operation support team and customer
Work from customer location in accordance to their work discipline.
 

Responsibilities

Upgrade the network infrastructure
Monitor the performance of servers, software and hardware
Expedite the resolution of customer problems and complaints to maximize satisfaction
Establish, develop and maintain positive business and customer relationships
Serves as escalation point for customer issues and concerns

Skills

Documentation
Have an in-depth understanding on the Protocols and packet flow.
Have understanding on the Security incidents
Installation
Network security experience
Troubleshooting

Competencies

Achievement Orientation
Building Relationships/Interpersonal Skills
COMMUNICATION
CUSTOMER FOCUS
Dependability/Attendance
INDIVIDUAL ACCOUNTABILITY
PLANNING AND IMPLEMENTATION
PROBLEM SOLVING
QUALITY FOCUS/PROCESS ORIENTATION
Team Work

Qualifications

Bachelor�s Degree in Engineering or other equivalent standard certification

Additional Information

Contact Email: chitra.srivatsan@sifycorp.com